TibiaQA.com will be interviewing Solkrin - the lead of the Customer Support team in Tibia. Here's your opportunity to suggest questions we will submit to him. Please note, that it's better if questions are related to the scope of his work as he won't be able to answer questions unrelated to his department.
Solkrin and his department are responsible for
- Monitoring and answering e-mails and tickets from players
- Checking and answering posts on support boards
- Reviewing reports and rule enforcement
- Game guides / FAQs on the Tibia website
- Bug reports (before they go to the test team)
- Managing the customer support team
- Defining workflows and guidelines
- Administration of the ticketing system
- Updating documentation
Also please note that CipSoft employees won't provide any spoilers or clues for quests or upcoming updates, so there's no point in asking about this. There's no limit to the number of questions one user can suggest.
The interview will be published after we receive the answers.
We are looking forward to your interview question suggestions!
The TibiaQA.com team